We ask you for personal information so that you can receive appropriate care and treatment. In addition to paper records, this information is recorded on computer and we are registered under the Data Protection Act. All members of the practice team have access to patient information. In addition, the practice is audited regularly by a team made up from other NHS departments and annually by the CQC; it will be necessary for members of this team to have access to patient records for Audit purposes only. However, should you wish to deny the auditors access to your records, you should put this request in writing to the practice manager and a note will be made in your records. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team and the auditors.
There may be rare occasions when we need to disclose your personal information without your consent; we would only do this if it were necessary for the provision of your health care. An example may be if a new service were set up for a large group of patients making it impractical to obtain individual consent. If this were the case, we would inform you by displaying a poster in the surgery or a message on our prescriptions.
Our administrative staff are bound by the same rules of confidentiality as the doctors and nurses. They have a difficult job to do especially in dealing with the large numbers of patients who visit or telephone the surgery each day. They have to try and keep both doctors and yourselves happy and to do so may have to ask what might appear at times to be unnecessary questions. Please remember that they are only doing what they are asked to do by the doctors and help them carry out their job by providing the information they need.
Patients can have access to their medical records, for which a fee is payable, however those over the age of 16 can now register to access their medical record online - please ask at reception for the form to complete.
The attached leaflet explains ‘How we use your Health Records’
The attached poster explains circumstances when we may not be able to maintain your confidentiality