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Until October 2016 we had a virtual Patient Participation Group (PPG) which worked well for us and with which we had good lines of communication as we had worked hard for many years to collect email addresses, prior to this there had never been a demand for a face to face group.
However one of our patients who attended the Burnley PPG meetings approached the practice to ask if we could start up a face to face group, we agreed to this request subject to sufficient patient interest.
The Patient Participation Group is now meeting successfully and we continue our email dialogue with patients.
The PPG has worked hard to increase the uptake of Patient Access - patients booking appointments and ordering prescriptions online.
We have had several successful promotional weeks where members of the group and other patients already accustomed to using the service came in every morning and afternoon to help patients set up the service. Prior to these promotional weeks 731 (18%) of our patients were registered; as of August 2017 1368 (33%) of our patients are registered to order prescriptions and make appointments online. This has had a big impact on the work of our receptionists who now have more time to spend on more valuable tasks.
Below are the minutes of our meetings along with the purpose of the group and the minutes of the Burnley Patient Participation Network.
BPPN notes 2019.1.16.doc
BPPN notes 2019.1.16 Burnley Locality Update 150119 v1_KS.docx
BPPN notes 2019.1.16 Burnley Patient Participation Group Response to medicines Queries Oct 18.docx
Patient Participation Group Minutes 21st November 2018
Patient Participation Group Minutes 22nd August 2018
Patient Participation Group Minutes 9th May 2018
Patient Participation Group Minutes 21st February 2018
BPPN Minutes 2018.1.24 Care Navigation Info for Burnley Jan 18.pdf
BPPN Minutes 2018.1.24 CN Presentation - Burnley PPG Network - January 2018.pptx
BPPN Minutes 2018.1.24 Burnley PPG Awareness Posters (Draft).pdf
BPPN Minutes 2018.1.24 Burnley Primary Care Networks.docx
BPPN Minutes 2018.1.24.pdf
Practice PPG Minutes 22.11.2017
BPPN Minutes 2017.10.25 Persistent Back Pain Info leaflet.pdf
BPPN Minutes 2017.10.25 Recent onsert Low Back Pain Info leaflet.pdf
BPPN Minutes 2017.10.25 Spinal Drop-In Questionnaire.pdf
BPPN Minutes 2017.10.25 Burnley Locality CCG update_October 2017.pdf
BPPN Minutes 2017.10.25 Patient participation group talk on SDI.PPTX
BPPN Minutes 2017.10.25 The Keele STarT Back Screening Tool.pdf
BPPN Minutes 2017.10.25 Low Back Pain Nice Guidance for the public.pdf
BPPN Minutes 2017.10.25.pdf
Burnley Patient Participation Group Minutes 26th July 2017
PPG Minutes 9th August 2017
PPG Minutes 10th May 2017
Burnley Patient Participation Group Minutes 26th April 2017
PPG Minutes 1st February 2017
Burnley Patient Participation Group Minutes 18th January 2017
PPG Minutes 23.11.2016
Burnley Patient Participation Network minutes 9.11.2016
PPG Minutes 5.10.2016
PPG Purpose October 2016