Patient Group

Until October 2016 we had a virtual Patient Participation Group (PPG) which worked well for us and with which we had good lines of communication as we had worked hard for many years to collect email addresses, prior to this there had never been a demand for a face to face group.

However one of our patients who attended the Burnley PPG meetings approached the practice to ask if we could start up a face to face group, we agreed to this request subject to sufficient patient interest.

The Patient Participation Group is now meeting successfully and we continue our email dialogue with patients.

The PPG has worked hard to increase the uptake of Patient Access - patients booking appointments and ordering prescriptions online.

We have had several successful promotional weeks where members of the group and other patients already accustomed to using the service came in every morning and afternoon to help patients set up the service. Prior to these promotional weeks 731 (18%) of our patients were registered; as of August 2017 1368 (33%) of our patients are registered to order prescriptions and make appointments online. This has had a big impact on the work of our receptionists who now have more time to spend on more valuable tasks.

Below are the minutes of our meetings along with the purpose of the group and the minutes of the Burnley Patient Participation Network.

Patient newsletter - March 2020 - MERGER

Patient Participation Group Minutes - MERGER - 12th March 2020

Patient Participation Group Minutes - MERGER - 11th February 2020

Patient Participation Group Minutes - MERGER - 7th January 2020

BPPN Notes 2019.11.6.doc

Patient Participation Group Minutes 7th November 2019

Patient Participation Group Minutes 8th August 2019

BPPN notes 2019.7.17.doc

BPPN notes 2019.7.17 - Building Better Participation (NAPPC guide).pdf

BPPN notes 2019.7.17 - Helping PPG's work well (NAPPC guide).pdf

BPPN notes 2019.7.17 - Burnley PPG Awareness poster Aug 19 PROPOSED.pdf