The surgery is open between 8.00am and 6.30pm weekdays only; on Tuesday afternoon between 12 and 6:30pm care is provided by Rosegrove Surgery, you will be able to speak to one of our receptionists and your medical record will be available (telephone our usual surgery number; 01282 731300). Our receptionists are available during these hours and will help you with all enquiries. Facilities for the disabled, including wheelchair access and toilets are available. Please use the patients' car park, not the staff car park.
All consultations are by appointment and are subject to change to meet the needs of patients and the practice.
Surgery times are changed when one of the regular doctors isn’t working due to annual leave, sickness or other reason. We will also employ locums at these times and it is more likely that your appointment will be with a locum as the remaining doctor will be dealing with more clinical administration and running of the practice.
There are surgeries every morning, and Monday, Wednesday, Thursday and Friday afternoon, all by appointment.
Out Of Hours - Night And Weekend Calls
The practice does not provide cover outside of our core hours (Monday to Friday 8am - 6.30pm), this is arranged by NHS England.
If you need urgent medical attention in the night, at weekends or during public holidays, you should telephone 111
You may be given telephone advice, invited to the out-of-hours Primary Care Centre where there are excellent facilities for treating most illnesses, or visited by a doctor if necessary. As with daytime visits, these should only be requested when you are too ill to attend the centre and not due to lack of transport! It is unlikely that the emergency doctor will be your own doctor. The Out of Hours Centre is not a walk-in centre and you must make telephone contact before you attend.
Please note: try to contact us during the day. Out-of-hours calls are strictly for medical emergencies only!
If the surgery is closed at any other time, for example, Tuesday afternoons or for staff meetings, our answer machine will give details of the number you need to ring for urgent attention.
For dental emergencies and dental pain please contact your dentist or telephone NHS 111 on 111.
If a patient is expected to die in the near future, providing we have consent we will send some information to the out-of-hours doctor so that they are aware of such patients and their families' wishes and to ensure that appropriate medication is available.