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Telephone Lines

We are aware of the difficulties that some of our patients are experiencing in getting through to the practice on the telephone. We do apologise and we are working hard to resolve this with our IT/telephone supplier – NHS Midlands & Lancashire CSU
 
We are aware that during peak periods, for example, Monday mornings, phone lines tend to be by far the busiest.
 
The CSU are in the process of migrating to a new system which has additional capacity, a process which will conclude in early June.
 
We will keep patients up to date with this and in the meantime ask patients to bear with us, particularly during peak periods
 
Thank you

ZERO TOLERANCE DURING THE PANDEMIC

AS A PRACTICE WE MUST CONTINUE TO FOLLOW THE STRICT INFECTION, PREVENTION AND CONTROL MEASURES TO LIMIT THE RISK OF THE VIRUS TO YOU AS PATIENTS AND TO OUR STAFF. THIS MEANS THAT WHERE POSSIBLE OUR STAFF AND CLINICIANS WILL REMOTELY TRIAGE AND ASSESS YOUR NEEDS BEFORE DETERMINING IF A FACE-TO-FACE APPOINTMENT IS REQUIRED. IF YOUR NEEDS CAN BE MET SAFELY VIA THE TELEPHONE OR VIDEO CONSULTATION THEN THIS WILL TAKE PLACE. IF A CLINICIAN FEELS YOU REQUIRE A FACE-TO-FACE APPOINTMENT THEN THIS WILL BE ARRANGED. WE HAVE BEEN OPERATING IN THIS WAY SINCE THE START OF THE PANDEMIC IN ORDER TO CONTINUE PROVIDING ALL PATIENTS WITH ACCESS TO OUR SERVICES.
THE CURRENT PANDEMIC SITUATON IS CHALLENGING FOR EVERYONE IN DIFFERENT WAYS AND WE APPRECIATE THAT THE SITUATION WE ALL FIND OURSELVES IN CAN BE FRUSTRATING SOMETIMES. UNFORTUNATELY A NUMBER OF OUR STAFF HAVE RECENTLY EXPERIENCED FOUL AND ABUSIVE LANGUAGE OR BEHAVIOUR FROM A MINORITY OF PATIENTS. THIS IS NOT ACCEPTABLE AND WE WILL NOT TOLERATE THIS SORT OF BEHAVIOUR TOWARDS OUR STAFF - ALL OF WHOM CONTINUE TO WORK TIRELESSLY DURING THIS PANDEMIC. 
IN LINE WITH OUR ZERO TOLERANCE POLICY, IF YOU ARE FOUND TO BE ABUSIVE TOWARDS MEMBERS OF STAFF THE APPROPRIATE ACTION WILL BE TAKEN

Covid vaccine information

Covid vaccine information

The practice is now only booking appointments for second vaccines for those patients who had their first vaccines at the hub at the St Peters Centre or in the practice premises.

Some patients may go beyond the twelve-week recommended gap between their first and second vaccine, this is due to national supplies and no harm will come of this.

The website below will allow you to book your first vaccine if you are eligible, or direct you to other sites for more information.

                                                                            Book a coronavirus vaccination - NHS (www.nhs.uk)

Please recognise that the vaccination programme has stretched our resources, our staff and telephone system – please bear with us.

Covid 19 Vaccine - IMPORTANT

  • Now that more doses of Covid-19 vaccines are available, the NHS is able to open more vaccination services in Lancashire and South Cumbria, including large Vaccination Centres and, in the near future, pharmacies.

    People who are eligible, live near these new vaccination services and who haven’t already been vaccinated by their local GP led vaccination services or hospital hub, will receive letters from the NHS Covid-19 Vaccination Booking Service, telling them how they can book their appointment.

    The NHS is rolling out additional services quickly, but it remains important that the public don’t try to book or go to these services before they receive their booking letter.

    If you receive a letter from the national NHS Covid-19 Vaccination Booking Service and you book an appointment, please make sure you attend it. The sooner you get your vaccination, when eligible, the earlier you will be protected from Covid-19.

    Vaccination centres offer an important additional option for people who are eligible, and we expect more sites to be available across Lancashire and South Cumbria in the coming days and weeks.

    Please don’t delay having your vaccine, but if you can’t travel to a vaccination centre or you would rather wait for an appointment closer to home, you can choose to do that, and your local GP-led service will be in touch soon to offer an alternative.

Welcome to Burnley Group Practice

Our Mission Statement

  • Burnley Group Practice strives to achieve exceptional, professional standards of healthcare within a friendly and approachable healthcare setting.
  • We take time to be understanding of, and caring towards people's needs. We endeavour to be equitable and responsive in our approach to serve our diverse population, with safeguarding vulnerable individuals and groups our priority.
  • We will work in partnership with our patients, their families and carers, involving them in decision making about their care and treatment.
  • We also commit to nurturing our staff through an ethos of continuous learning and reflection.

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