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Appointments

All surgeries are by appointment. You may see either of the doctors, but for the best care we suggest you see the same doctor for any further consultations about a continuing problem. If one of the doctors is absent you may be seen by a locum. To make an appointment telephone 731300 during opening hours, call at the reception or book online (for adults). To access our online service call at reception with some form of identification.

We aim to see patients on the day you ask for an appointment, therefore it would be helpful if you could call early in the day (our morning appointments open at 8am)- on the day you need the appointment. We generally have more morning appointments available than afternoon ones (our afternoon appointments open at 12 noon). If you need to see the doctor urgently please tell the receptionist. It may not be possible to see the doctor of your choice or at a time specified by you, but you will be seen. One appointment is for one patient with one problem. If you have more than one problem to discuss please ask the receptionist for a double appointment.

Extended Access

Across East Lancashire extended access appointments are being offered Monday to Friday - 6.30 pm to 8.30 pm, Saturday – 10 am to 4 pm and Sunday – 10 am to 4 pm for both doctor and nurse appointments. To book an appointment, call the practice or speak to reception.

Waiting Time

We run an appointment system in this practice. You will be given a time at which the doctor or nurse hopes to be able to see you. You should not wait more than 30 minutes in the waiting room without receiving an explanation for the delay. Please do everything you can to keep appointments but tell us as soon as possible if you cannot, otherwise other patients may have to wait longer for an appointment.

Allergies

Please inform the doctor, nurse or receptionist if you have any allergies, particularly to medicines or latex, before your consultation.

Referral to Other Services

You will often be able to make a choice for many referrals. This is done using the 'E-Referral' system (previously known as Choose and Book) which your doctor will discuss with you when he refers you. A locum doctor may recommend a referral but one of the regular doctors needs to check it first.

Some services will telephone you after you have been referred and before you are seen to assess how soon you need to be seen and who will be able to offer you the best care. Some services will also require you to 'opt in'; these are typically services with long waiting lists where many patients fail to attend for their first appointment - if you receive a letter asking you to opt in, it is important that you respond - failure to do so will mean that your referral will not be followed up.

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